Privacy Policy

Effective Date: January 1st, 2014

Soulé Skincare (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, safeguard, and share your information when you visit souleskincare.com, book services, purchase products, or communicate with us, including via text message (SMS)

1. Information We Collect

We may collect the following types of information:

Personal Identifiers: Name, email address, phone number, mailing address
Booking & Purchase Information: Appointment details, order history, and payment information (processed securely through third-party providers)
Skin & Consultation Information: Information you voluntarily provide related to your skin concerns, conditions, or treatment goals
Device & Usage Data: IP address, browser type, and website interactions
Communication Data: Emails, phone calls, and SMS/text message interactions

2. How We Use Your Information

We use your information strictly to:

Schedule and manage appointments
Provide customized skincare treatments and recommendations
Process transactions and fulfill orders
Send appointment confirmations, reminders, and updates
Respond to inquiries and provide customer support
Send marketing communications only when you have opted in
Improve our services, website, and client experience

3. SMS/Text Messaging (CTIA Compliance)

By providing your phone number, you consent to receive text messages from Soulé Skincare for purposes including:

Appointment confirmations and reminders
Customer support and service-related communication
General conversational messaging

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

4. Data Sharing & Privacy Protection

We take your privacy seriously and maintain strict controls over your information.

Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose.
Any information sharing mentioned in this policy excludes mobile opt-in data.

We do not transfer, share, or disclose consumer SMS consent or mobile registration data to any external organizations except:

Contracted service providers acting on our behalf, and
Only as necessary to deliver our services (such as appointment scheduling, payment processing, or messaging platforms)

This data is never used for any other purpose.

We maintain strict safeguards and contractual controls with all service providers to prevent unauthorized access, use, or sharing of your personal information.

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Request access to the personal information we collect about you
Request deletion of your personal information
Request correction of inaccurate data
Limit the use of sensitive personal information
Opt out of the sale or sharing of personal data (we do not sell your data)

To exercise your rights, please contact us using the information below.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of transmission or storage is completely secure.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and enhance functionality. You may disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or our text messages, contact Soulé Skincare at:

cheryl@souleskincare.com

(818) 350-5334

22524 Ventura Blvd, Woodland Hills, CA 91364

Soulé Skincare Messaging Terms and Conditions

The messaging program consists of general conversational messaging to answer questions and provide support to customers.
You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us. You may opt back in at any time by signing up again.
If you are experiencing issues with the messaging program, reply with HELP or contact us directly at cheryldcotton@yahoo.com.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency will vary. For questions about your text or data plan, please contact your wireless provider.
For privacy-related questions, please review the Privacy Policy above.